FAQs

THE BASICS

Q: I see a waitlist for the class I want to try! What do I do?
A: We have one of the most flexible cancellation policies in town (3 hours), so we see a lot of waitlist movement. Create your account, join the waitlist, and enable text notifications. If you are still unable to get into class, email us and we will see what we can do to help you out!

Q: How do I book a class?
A: The easiest way to book a class is by using our app! Download The Dance Floor app in the Apple or Google Play store, create an account, and reserve a class. Don’t miss our Intro Offers, and be sure to check out our cancellation policy. Some of our classes do fill up, so we recommend signing up in advance and utilizing the app to cancel with ease before the cancellation window closes.

Q: What should I wear/bring?
A: Comfortable, breathable clothes, a water bottle, and good energy! As mentioned in our Studio Policies, we do not allow street shoes or heels on our dance floor. We suggest dancing barefoot, with grippy socks, or with a dedicated pair of non-markingindoor only shoes. Grippy socks are available for purchase.

Q: What amenities do you have at the studio? Do you have a shower?
A: We have a filtered-water station, gender-neutral restroom with a changing table, cubbies for your belongings, and a separate changing area. For the classes that incorporate props, we provide mats, weights, and blocks at no extra cost to you. We also provide ear plugs for our louder classes. We do not have a shower or lockers available on site, and we no longer provide single-use cups for water. Water bottles are available for purchase.

Q. I just purchased a Welcome Pass, but the classes I want to take are full. What should I do?
A. We’re here to help! If a class you’re interested in is full, be sure to add yourself to the waitlist. Our waitlists often have a lot of movement the week of classes, and it’s common for spots to open up. We also do our best to prioritize Welcome Pass holders so you have the opportunity to try classes during your 10 day window. If you run into any issues, please reach out and we’ll be happy to help.

Q: It’s my first time! What time should I arrive and where should I park?
A: We recommend arriving 10-15 minutes before your first class. When you arrive, please check in with a Studio Host for your brief tour of the space. Plenty of free street parking is available. Always read posted signage for information about time limits and street sweeping! There is also a bicycle rack right outside our front door.

Q. I arrived early to class and there’s another class still in session. What should I do?
A. We invite you to enjoy a quiet moment in the lobby before class begins. Because our studio has an open concept layout, we kindly ask that conversations take place outside so we don’t disturb classes already in session. During especially busy transitions, Studio Hosts may temporarily lock the front door until the current class has ended. Thank you so much for your understanding and support in keeping our space calm and focused.

Q: What if I’m running late?
A: We recommend arriving at the studio 10 minutes before class begins in order to get settled, fill your water, and meet someone new! If you are running late, please wait for a song transition before entering the studio floor, and work with your Studio Host to do it safely. If you need to cancel and are wondering how that works, you can read more about our cancellation policy and thoughts on tardiness here.

Q. How do Late Fees work?
A: Late Fees are charged once per month automatically in Mindbody. They are not charged instantly or even on the same day. If you have more than one, you will see the fees charged in a bundle. You can view details by navigating to your Visit History. To avoid a fee, always remember the number 3! We encourage you to use The Dance Floor app to easily manage your schedule and release any reservations before the 3-hour mark in line with our studio policy. We love being able to offer flexibility, and we see a lot of waitlist movement! Thank you for working with us to make it happen.

Q: Do you rent out the studio?
A: We do not offer weekly recurring rentals, but we do offer private rentals for parties! Send your inquiry to hello@ourdancefloor.com.

Q. I heard there’s a Book Club. How do I find out more?
A. We have a Book Club that meets monthly, please join us! You’ll find the next Book Club meeting on the schedule with the name of the book listed. When you attend the Book Club meeting, you’ll meet the Facilitator and get all the insider info including access to their WhatsApp group.